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FAQ


About Dalisay Collection

What is Dalisay Collection?

Dalisay Collection (DACO) is a designer home and lifestyle collection that makes inspiring pieces and experiences attainable for you.

Founded in Hong Kong, we offer hassle-free, designer furniture, home decor, and lifestyle events. All of our products are made in the Philippines where our craftsmen use a combination of modern and traditional techniques to create unique pieces that last. Learn more about our story

No fast furniture or mass production.

With Dalisay Collection you can buy or try pieces with our range of Flexible Ownership plans for 3, 6, or 12 months.

Designs, Materials, and Makers

Where is your furniture and home decor from?

We work closely with artisans from small, family-owned workshops for each unique piece in our collections. Learn more about the makers here.

 

What materials do you use?

We specialize in wood-based furniture made with real, solid wood with an emphasis on reclaimed or salvaged wood. We also use a variety of other natural materials like 100% cotton, rattan, and other woven grasses. Learn more about the materials here.

 

Who are your designers?

Our pieces are mainly designed by the Hong Kong interdisciplinary firm, DEFT (Design Eight Five Two) in collaboration with artisans in the Philippines

 

Do you take custom orders?

Yes! DACO started as a custom furniture company providing bespoke pieces for F&B, Hotel, and private residences and would love to discuss your project. Please contact us at hello@dalisaycollection.com 

 

Will my item look just like the photographs online?

All Dalisay Collection pieces are uniquely made by artisans, in small batches at a time. Due to the inherent nature of handcrafted products, there may be slight variations from one item to the next including wood grain or textures. Our products are never mass produced and these minor distinctions ensure that each piece is truly one of a kind.

 

Wood and Material Disclaimer

The use of solid wood and natural materials means your pieces are essentially living, breathing designs. These materials naturally react to moisture, humidity, temperature, and sunlight. Solid wood naturally adapts to the climate its placed in.

All Dalisay Collection pieces are uniquely made by artisans, in small batches at a time. Due to the inherent nature of handcrafted products, there may be slight variations from one item to the next including wood grain or textures.

Although Dalisay Collection focuses on the use of solid wood, certain pieces may require use of veneers. This will always be disclosed if a piece contains a solid wood and veneer mix.

Dalisay Collection uses wood with commerciallly accepted moisture content. However, solid wood may naturally warp or crack as a natural and normal part of solid wood's reaction to humidity and temperature fluctuations and not a sign of quality or structural damage.

Avoid keeping furniture or other Dalisay Collection pieces in rooms that are excessively hot, dry, damp, or that direct sunlight throughout the day to help prevent furniture from natural wood cracking.

Dalisay Collection's products may also be susceptible to long-term discoloration due to exposure to elements, particularly sunlight and heat.

 

Delivery/Return

Where do you deliver to?

We currently deliver our designs to Hong Kong (Hong Kong Island, Kowloon, New Territories) and the Philippines (Metro Manila, Cavite, Laguna, Pampanga, and Tarlac). However we are able to deliver to other cities in the Philippines for an additional fee as well as to other countries in Asia. Please inquire at hello@dalisaycollection.com if you have a particular delivery location you'd like to inquire about. We are happy to help!

 

When will my order be delivered?

Please check individual product listings for stock availability and lead times. All lead times are estimates and subject to change. General product lead times are listed as below.

Hong Kong: All in stock items are delivered within 1-2 weeks. For items which are not currently in stock, our delivery lead time is 8-10 weeks.

Philippines: All in stock items are delivered within 1-2 weeks. For items which are not currently in stock, out delivery lead time is 6-8 weeks

After you place your order we’ll contact you to confirm the date and arrival time window. You can change the delivery date up to 48 hours before the scheduled appointment, just contact us!

 

How much does delivery cost?

Hong Kong: The initial delivery of your order is available for a flat rate of HK$350 in Hong Kong (Hong Kong Island, Kowloon, and New Territories). Extra stair charges per floor per item apply for delivery to buildings with no lift access. Charges per floor depend on the size of the item you purchase.There may also be charges for deliveries to remote areas and outlying islands and areas which require special driving permits. For specific information contact us for a moving quote.

Philippines: Delivery is ₱800.00 for Metro Manila and ₱2,000 for Cavite, Pampanga, Laguna, and Tarlac. Extra stair charges per floor per item apply for delivery to buildings with no lift access.

 

Do you deliver to Hong Kong's outlying islands?

We currently deliver for free to Hong Kong Island, Kowloon, and most areas of the New Territories. We are able to deliver to outlying islands, on a case-by-case basis for an extra fee. Please contact us for a quote at hello@dalisaycollection.com

 

Can I pick up my item myself?

Hong Kong only: We may be able to arrange for self pick up from our storage facility in Tsing Yi. Please contact us at support@dalisaycollection.com to discuss on a case-by-case basis.

 

Can you pick up my old furniture?

When we deliver your new items, we may be able to arrange for free pick up of certain furniture pieces for delivery to one of our charity partners. Email our customer service team or make a note at checkout to discuss on a case-by-case basis if this is an option .

 

Additional Delivery Disclaimers

  • Delivery Dates - All quoted delivery dates are estimates, but not guaranteed due to factors that may be out of our control. Dalisay Collection is not able to accept any liability for any delay in delivery.

  • Delivery Schedule - Delivery schedule will proceed with client's prior confirmation. After confirmation of delivery date by the client, any failure of delivery due to client's responsibility will be charged to the client.

  • Receipt of Delivery - Client is responsible for providing intended location of the furniture and appropriate access to the area. Dalisay Collection is not responsible for failure to deliver orders due to inability of access to the intended area. The client accepts that exposure to the elements due to improper placement of the products after delivery, is client's responsibility. Delivery locations which require permits or fees for access, must be secured and paid for by the client.

  • Inspection - Upon delivery, Dalisay Collection requires full inspection by the client or representative and is not responsible for client's failure to do so. Should the delivery be received by a third-party or authorized representative, it will be considered "received in good order and condition." Dalisay Collection requires the client or their representative to sign a delivery receipt.
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Can I cancel/refund my order?

While we hope you love our pieces just as much as we do, we understand if you change your mind. Orders can be cancelled by emailing support@dalisaycollection.com within 24 hours of placing the order.

As our pieces are made to order, we do not accept any cancellations, exchanges, or refunds after 24 hours of placing your order.

Above policy includes all sales - retail sales, custom orders, gift vouchers, rugs, sale or discounted items, one off items and any items damaged after you have acknowledged receipt of safe delivery.

 

Flexible Ownership Plans

What is Flexible Ownership?

With Flexible Ownership you have the option to buy pieces to own immediately or to choose from a set of ownership plans for 3, 6, or 12 months. Prices for Flexible Ownership plans are per month and you will be automatically charged monthly. The longer the plan, the more affordable your monthly payment rate will be. At any point during your plan, you’ll always have the option to contact us and put your payments towards a direct purchase. Just pay the difference up to the retail price!

 

What are the benefits of Flexible Ownership?

Today’s global environment requires flexibility at home for work, school, and lifestyles changes. With our Flexible Ownership plans, you can select the right pieces that suit your style with lower upfront costs.

On a short term contract or lease? We can help you to furnish your flat with one of a kind pieces even for temporary stays.

Need a refresh? Change up your space with high quality design without worrying about high upfront costs or long term commitment.

 

How does a DACO Flexible Ownership plan work?

We strive to make your purchases and ownership plans simple and hassle-free.

  • - Browse our collections and choose the pieces you love.
  • - Add pieces to your cart either as a direct one-time purchase or try before you buy for a selected Flexible Ownership Plan length from 3-12 months.
  • - Check out and provide your delivery address and payment information
  • - We’ll contact you to confirm the date and arrival time window. You can change the delivery date up to 48 hours before the scheduled appointment, just let us know!
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What are the minimum terms for the Flexible Ownership plans?

Dalisay Collection’s Flexible Ownership plans require a minimum commitment of 3 months. If you need a plan for less than 3 months, please contact us to arrange for earlier pick up. However, you will be charged for the full 3 month subscription.

 

When does my plan officially begin?

Your plan begins on the day your order is delivered. However, during your checkout process, we'll collect the first month's subscription payment. After that, your monthly subscription fee will be charged on the same day of the month that your furniture is delivered, starting one month after your delivery date.

 

What if I need to cancel my plan before the original end date?

We know circumstances change and understand if you need to cancel your subscription earlier than anticipated, simply contact us and we can pick up your pieces earlier. However, you’ll still be charged for the remainder of your plan.

 

What happens at the end of my plan period?

If you’re ready to return your items, pick up and removal is free*!

Not ready to return your piece? You can choose to extend your plan or purchase your furniture outright.

If you want to keep a piece as part of your permanent home collection, you’ll pay the retail price minus the amount you’ve already paid towards the particular item in your plan fees. This ensures you’ll never pay more than actual retail price.

Want to change plans? Email us before you plan is set to end to renew or to adjust your current ownership plan terms.

*Extra charges may apply for deliveries with no lift access or to Remote Areas

 

I tried a piece and I’m ready to buy it. What’s next?

Towards the end of your Flexible Ownership plan period, we’ll contact you with the option to buy any of your items at current retail price, minus any plan payments you’ve made for the item during your plan period. You’ll never pay more for the item than retail price.

 

Can I choose a custom plan?

We do not offer custom Flexible Ownership plans or plans that are shorter than 3 months. If you need to cancel your subscription earlier than anticipated, simply contact us and we can pick up your pieces earlier. However, you’ll still be charged for the remainder of your plan.

 

What if I move in the middle of my Flexible Ownership plan?

Please update your account to reflect your new address. You are welcome to move items yourself along with the rest of your belongings or contact us with at least 14 days notice to arrange for moving support (please note there is an extra charge for disassembly, moving/delivery, and reassembly).

 

DACO Care Plans and Damages

What our DACO Care Plans?

We know that accidents happen! Our priority is for you to enjoy your Dalisay Collection furniture with peace of mind. Dalisay gives you the option to purchase an extra care plan to cover most non-structural damages* outside of normal wear and tear. Learn more about DACO Care Plans

 

When can I purchase a DACO Care Plan?

DACO Care Plans can be purchased at the same time as your original order or within 3 days of your order. If you would like to add a DACO Care Plan to your Flexible Ownership Plan within 3 days, please email support@dalisaycollection.com.

 

What happens if I accidentally break or stain an item during a Flexible Ownership Plan?

All of our pieces are made to last, but we know that accidents happen. This is why we highly recommend our DACO Care Plans to give you ease of mind when using our flexible ownership plans. Normal wear and tear and minor issues are expected. For more extensive damage without coverage by a DACO Care Plan, you can contact us so we can evaluate on a case-by-case basis.

 

What is included in normal wear and tear?

Without a DACO Care plan, damages are handled on a case by case basis but normal wear and tear generally includes things like surface scratches or surface scuff marks.

 


Still have questions? Contact us for personal support!


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