Frequently Asked Questions

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What is Dalisay Collection?

Dalisay Collection (DACO) creates distinct designer furniture with a focus on sustainability and bespoke craftsmanship.

Founded in Hong Kong, we offer hassle-free, designer furniture, home decor, and lifestyle events. All of our designs are made in the Philippines where our craftsmen use a combination of modern and traditional techniques to create unique pieces that last.

Learn more about our team and our story

Do you take custom orders?

Yes! Dalisay Collection started as a custom furniture company providing bespoke pieces for F&B, Hotel, and private residences and would love to discuss your project. Please contact us at hello@dalisaycollection.com or click to learn more about our custom furniture.

Where is your showroom?

Our design offices are in Hong Kong and Manila and we deliver worldwide via our website or 1stDibs. You can see our works in several locations in Hong Kong (see our custom works portfolio here). Our public showroom is opening in Manila this year and in the meantime we are happy to help you shop online!

Where do you deliver?

We currently deliver our designs to Hong Kong (Hong Kong Island, Kowloon, New Territories).

We are able to deliver to other cities and countries in worldwide. Please inquire at hello@dalisaycollection.com if you have a particular delivery location you'd like to inquire about. We are happy to help!

For clients in the Philippines - please shop our Philippines website at dalisaycollection.ph

When will my order be delivered?

Please inquire for stock availability for individual designs and lead times for retail and custom works.

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Can I cancel or return my order?

While we hope you love our pieces just as much as we do, we understand if you change your mind. Orders can be cancelled by emailing hello@dalisaycollection.com within 24 hours of placing the order.

As our pieces are made to order, we do not accept any cancellations, exchanges, or refunds after 24 hours of placing your order.

Above policy includes all sales - retail sales, custom orders, gift vouchers, rugs, sale or discounted items, one off items and any items damaged after you have acknowledged receipt of safe delivery.

Additional Disclaimers

Delivery Dates - All quoted delivery dates are estimates, but not guaranteed due to factors that may be out of our control. Dalisay Collection is not able to accept any liability for any delay in delivery.

Delivery Schedule - Delivery schedule will proceed with client's prior confirmation. After confirmation of delivery date by the client, any failure of delivery due to client's responsibility will be charged to the client.

Receipt of Delivery - Client is responsible for providing intended location of the furniture and appropriate access to the area. Dalisay Collection is not responsible for failure to deliver orders due to inability of access to the intended area. The client accepts that exposure to the elements due to improper placement of the products after delivery, is client's responsibility. Delivery locations which require permits or fees for access, must be secured and paid for by the client.

Inspection - Upon delivery, Dalisay Collection requires full inspection by the client or representative and is not responsible for client's failure to do so. Should the delivery be received by a third-party or authorized representative, it will be considered "received in good order and condition." Dalisay Collection requires the client or their representative to sign a delivery receipt.

Wood and Material Disclaimer

The use of solid wood and natural materials means your pieces are essentially living, breathing designs. These materials naturally react to moisture, humidity, temperature, and sunlight. Solid wood naturally adapts to the climate its placed in.

All Dalisay Collection pieces are uniquely made by artisans, in small batches at a time. Due to the inherent nature of handcrafted products, there may be slight variations from one item to the next including wood grain or textures.

Although Dalisay Collection focuses on the use of solid wood, certain pieces may require use of veneers. This will always be disclosed if a piece contains a solid wood and veneer mix.

Dalisay Collection uses wood with commercially accepted moisture content. However, solid wood may naturally warp or crack as a natural and normal part of solid wood's reaction to humidity and temperature fluctuations and not a sign of quality or structural damage.

Avoid keeping furniture or other Dalisay Collection pieces in rooms that are excessively hot, dry, damp, or that direct sunlight throughout the day to help prevent furniture from natural wood cracking.

Dalisay Collection's products may also be susceptible to long-term discoloration due to exposure to elements, particularly sunlight and heat.